PGL monitors the progress of your shipments using our automated systems and data from the transportation providers. The data that we endeavor to collect from the transportation providers includes verification that the shipment has been picked-up, estimated arrival time, information about delays affecting the shipment and automated rail carrier car location messages. Using this information, we track the shipments and make this information available to you through our track and trace systems available through our website www.pacerglobal.com. This information will not prevent or alleviate delays but should enable to you to better plan for the arrival of your shipment.

PGL will use commercially reasonable efforts to obtain on-time performance from the underlying transportation providers; however, unless otherwise agreed to by us in writing before the time of shipment, PGL and the underlying transportation providers do not guarantee adherence to any particular transit schedule and will not be liable for failure to transport any shipment by any particular schedule or in time for any particular market or appointment. PGL can assist you in working to improve substandard performance by any underlying transportation provider. Improving on-time performance may require a change in the transportation provider and may affect the rates assessed for transportation services.

Unless otherwise agreed to in a writing signed by our authorized representative, PGL does not guarantee equipment availability.