Customers that (a) choose to pay in advance of their shipments, (b) are required to pay in advance because PGL has not had the opportunity to review their credit information for the establishment of open credit terms or (c) have not established credit privileges due to credit worthiness issues must submit their payment via lockbox submission or wire transfer.  (Note:  The amount quoted for a pre-paid delivery may not include all of the accessorials necessary for moving the load.  Please see Section 2.5 for a listing of our standard accessorial charges. Additional dollars may be due after the initial payment is made.)

Any new customer must obtain PGL’s credit approval before PGL will arrange for transportation. The following information must be submitted to PGL’s Credit Department:

1. A completed credit application signed by an owner (in the case of a sole proprietor or partnership) or a corporate officer (in the case of a legal corporation or limited liability corporation) of the prospective customer.


2. “Bill To” information, including physical address, phone number, and contact name of the customer.

PGL may update our customers’ credit information from time to time using available public information. In addition to public data, we may request that our customers provide additional financial data to demonstrate the customer’s creditworthiness. If you tender freight to us for transportation services, you will be deemed to have consented to our use of financial data about you to verify your creditworthiness.

PGL reserves the right to revoke credit or to reduce a customer’s credit limit due to a change in credit worthiness, pay history or similar considerations.

Unless we have agreed otherwise in a written agreement signed by our authorized representative and subject to our credit approval, payment will be due within 30 days of invoice date. If an invoice is not paid on or before the due date, such invoice will be subject to a late charge from the date payable until payment in full at 1.5% per month, or such lesser amount as may represent the maximum rate permitted by applicable law. If PGL is required to utilize the services of a collection agency or attorneys to collect any amounts due, the customer will be responsible for reasonable collection costs, attorney fees, court costs and other reasonable expenses incurred in collecting amounts owed.

A customer may not withhold payment as a setoff because of a dispute or claim with PGL or its underlying transportation providers, including claims for overcharge, duplicate payment or other invoice-related disputes or claims for loss, damage or delay of freight or equipment.

PGL will place an account on credit hold if satisfactory arrangements are not made on past due balances.

Upon a customer’s request, bill of ladings can accompany each freight bill at a fee of $15 per bill and proof-of-delivery can accompany each freight bill at a charge of $20 per bill.  Requests for other documentation to support a transportation invoice may also be subject to additional administrative charges.

Customers must notify PGL in writing of any dispute regarding a PGL invoice, whether regarding linehaul rates, accessorial charges, fuel surcharge or other amounts, within sixty (60) days of the date of PGL’s invoice. If the customer fails to timely notify PGL of the dispute, PGL’s original invoice will be deemed to be final, and the customer will be deemed to have accepted such invoice in full and to have waived any and all claims or defenses to paying such invoice. Disputes must be accompanied by reasonably detailed supporting documentation to facilitate efficient resolution. PGL will work with its customers to resolve invoice disputes promptly. If PGL fails to respond to a documented invoice dispute within sixty (60) days of the customer’s notice, the dispute will automatically be deemed to be resolved in favor of the customer. As a condition precedent to collecting such a claim, customers must initiate an arbitration or lawsuit for overcharges, duplicate payment, overcollection or other invoice-related dispute within eighteen (18) months of delivery or tender of delivery of the shipments involved.