| Pacer RAIL Customer
Solutions department is staffed 24 hours a day,
7 days a week and every day of the year, except
Christmas Day. The various operating groups that
Customer Solutions depend on to effectively serve
you are appropriately staffed. This helps to guarantee
we are providing the best service at any time, day
or night. Pacer RAIL always uses a team approach
when it comes to customer service, ensuring you
will never be left without a professional to help
solve your critical business needs. We take pride
in knowing you are dealing with one of the most
skilled, well trained staffs in the country.
Every new employee must go through a rigorous
training program in order to become fully qualified
to handle your freight. We treat your freight
as our freight, and we take the utmost care to
insure that we handle it correctly. Pacer RAIL
utilizes the most up-to-date training programs
available, including formal classroom training,
on-the-job training with experienced coaches,
and continual evaluations to insure that the training
is achieving desired results.
Pacer RAIL takes a pro-active approach to customer
service. Your dedicated customer solutions representative
does not just reach out to you when there is a
problem, but also on a regular basis to see if
you have a business need that we can help resolve.
Our customer solutions representatives will be
able to service any of your transportation needs
and are electronically linked to all the various
Pacer operating entities around the globe. However,
Pacer RAIL does not stop there; we will assign
a full complement of qualified representatives
and a management team that can service your account
any time, day or night. We are proud of our team
approach which allows us to serve you, on your
schedule without locking you into the hours that
a single individual is available.
Please contact us at customersolutions@pacerglobal.com
or call 614-923-1844.
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